Can I send out a letter with multiple pages using Core iQ?

Updated 12/05/2024

While we don’t currently support clients creating multi-page letters directly through Core iQ, we are able to work with you to create multipage letters that can be processed through your Core iQ application.

I have 2-14 PDF pages

If you have up to 14 PDF pages, and are looking to send no more than 7 physical pages to each customer (14 PDF pages printed front and back = 7 physical pages), then we can assist you in creating a document that can be processed through Core iQ. We will work with you and/or your team to create the document and load it onto your Core iQ server. It will then be available as a custom template in your instance of the platform and can even be automated. 

I have 15+ PDF pages

If you have anything that is above 14 PDF pages, or want to send more than 7 physical pages, then we will need to assist you in sending this item outside of Core iQ. Because of the use of different envelopes, and therefore different print guidelines, we will need to create a custom collateral for you. This has the downside of not being natively in your instance of Core iQ (and therefore not automated), but we can easily help you achieve a single-instance campaign using your existing letterhead and collateral. 

How do I request a multipage document?

To get the process started, you will need to submit a support ticket to support@onovative.com. Please attach a PDF of the final version of your document to the ticket so we can review. We will also need to know the following:

  • How many total sheets will be included in the mailing?
  • How many customers will be receiving this mailing?
  • Will you have a cover letter with this mailing or a blank address page?
  • If you are including a cover letter, will there be merge fields included?
  • Will the mailing require a Business Return Envelope (BRE)*?
  • Will you require a perforated page? 

Please note that blank address pages count towards the total page count. If you are planning to include a cover letter we request that you also provide a PDF or word copy of your blank letterhead so we can use it when testing the document and sending proofs from our test environment.

*Business Return Envelopes (BREs) are plain, white window envelopes added to your mailing during print. They do not include a return address, logo, or postage. If you want a return address for the BRE, we can create a perforated sheet to send with your package that customers/members can cut out and place in the window envelope. 

How long will it take to create my multipage document?

The length of time it takes to create your multipage document depends on the document(s) you provide and our support schedule. If the document does not meet our print guidelines, or exceeds our multipage document page/size limits, then it may require revisions before we can begin the document creation process.  Once we have the final revisions, we can usually create the document in 1-2 business days, but we do ask that you allow us a week lead time before you plan to start sending the document to allow for any unexpected issues that may arise.

It is a good idea to check your documents against our print guidelines before submitting a multipage document request. Although we will check your documents against these guides when received, it can save time if issues are corrected before you submit your request. Our print guides are attached as zip files to the bottom of the following knowledgebase articles:

How to Create Letters/Postcards for Core iQ in Illustrator (Includes Print Guides)

How to Create Letters/Postcards for Core iQ in Photoshop (Includes Print Guides)

If you have questions about using the print guides, please contact our support team and we will be happy to assist you.

How much does a multipage document cost?

We currently do not charge to create multipage documents for you. You can find our bulk pricing guide at the following link:

What bulk pricing discounts does Onovative offer?

Additional considerations regarding your multipage document

Multipage document file sizes vary depending on the content and images included. When creating your document we try to achieve the highest print quality possible while balancing requirements for file size and processing efficiency. In the event your file exceeds our current limitations, we will contact you to discuss available options. 

If you have any questions, please reach out to support@onovative.com

 

 

 

 

2 out of 2 found this helpful