If you recently queued a list of items in Core iQ, either through automation or a single instance campaign, you may be wondering whether any communications failed to send. To easily find any items that were removed for a template or campaign, you can utilize the Outbound Communication Status report, found under the System Reports tab, to query two statuses. Using the Current Status field, you will want to check for a status of either Failed Processing or Removed by System for the template or campaign of interest. These are the two statuses that Core iQ automatically assigns to templates when they are removed by something other than user intervention. If an item Failed Processing, that means that there was likely an error with the communications data present in Core iQ for that template. If it was Removed by System, then it likely encountered some sort of exclusion or contact preference which caused it to not send.
Upon clicking into any communication, you should see a description appended within the Notes section detailing the reason for the failure. Common causes of communications failing to send are:
- Core-level exclusions (AllowMail = NO, AllowEmail = NO)
- Template-level restrictions (Customer Receives No More Than Once Within X Days)
- Opt outs from prior communications
- Communications Exclusions (from the Reports & Communications Exclusions area)
- Malformed email address
- Missing or malformed physical address