Onovative

Help Articles

Want to know how to do something on Core iQ? Whatever you are interested in learning how to do on the platform, our How-To area will help you find answers.

FAQ’s

Have a question about Core iQ? This section of our Knowledge Base holds all of the important questions that our customers are curious about.

Version History

Keep up-to-date with Core iQ. See what features have been added and what pesky bugs have been terminated.

Submit a request

Can't find what you're looking for? Need a support question answered? Fill out a request here.

Internal Documentation

Where you can find internal, Onovative only documentation on Core iQ. This section is completely open by default for all Admins and Agents to be able to create and edit documents.

Beginners Guides

Core iQ Beginners Guide - Retail Training
Retail TrainingBeginners GuideLearning Track
Core iQ Beginners Guide - Marketing/Admin Training
Admin TrainingBeginners GuideLearning Track
Core iQ Beginners Guide - Our Implementation Process
ImplementationsBeginners GuideLearning Track
Core iQ Beginners Guide - Knowledge Base Basics
ZendeskBeginners GuideLearning Track

Promoted articles

How to Use the Outbound Communications Status Area
BasicsRetail TrainingAdmin Training
How to Exclude Customers from Communications
BasicsAdmin Training
How to Find Conversions by Template or Timeframe in Core iQ
ReportsConversions
How to Find What Products your Customers Have by Age
Reports
How to Find Average Number of Products and Average Balance per Household
Reports
How to Cancel a Campaign Within the My Workplan & History Screen
How to Find Customers for a HELOC Offer Letter
ReportsHELOCProduct OffersUse Case
How to Find Your Single Service Customers
ReportsProduct OffersUse CaseReboarding
How to Create a Customer Satisfaction Survey
OnboardingSurveysTemplates
How to Add a Print Alternative to Your Electronic Communications
BasicsTemplatesAdmin Training