**Article last updated: Jan, 2024
PLEASE NOTE: If the Core iQ server is not brought to our minimum specifications, there is a very high likelihood that you are, or will begin to realize substantial issues with users across the organization. In particular, any environments below the minimum 32GB of RAM and 2 core CPU will realize degradation in end-user response times working with our application and/or failed requests when the system is under load for things like large report/campaign executions, daily imports, and high volume communication processing. For those that leverage Core iQ for both marketing purposes and management of opportunities, you will begin to encounter issues while front-line staff are interacting with the system. Onovative tries to operate Core iQ on a single server footprint while minimizing our server requirements, but as we continue to improve the platform it's imperative that our clients at least maintain the below minimum server specification, in order to avoid potential issues with the platform.
Drive Space:
Onovative requests three partitions, sized according to the guidelines/calculations below be allocated to the Core iQ Server.
- A primary “C:” for the server OS, related software, and Core iQ Web Application
- 80GB+ of hard drive space
- A secondary “D:” for housing the Core iQ database and Service applications
- The data requirements for the drive housing the database can be calculated as a function of the number of customer/member and account records present on the client’s core and ancillary platforms.
- This can be roughly calculated at 150GB of storage for every 100,000 records. For example, a client with 100k customer/member records, 100k deposit records and 50k loan records would have a recommended drive allocation of:
- 150GB + 150GB + 75GB = 375 GB Total disk space allocated to “D:”
- A tertiary “E:” for housing communication archival pdf files
- The data requirements for the drive housing communication archival pdfs can be calculated as function of the anticipated communication volume on the Core iQ platform in conjunction with the FI’s internal retention policy for the communication archival files.
- The average archival pdf file is 1MB in size; however, a range of 500kb to 2mb is not unusual depending on the communication type (print versus email) and the complexity of the communication template created by the client.
- For a client sending an average of 50,000 communications per month with a 24 month retention policy the recommended drive allocation would be:
- 50,000 * 1MB * 24 = 1.2TB Total Disk space allocated to “E:”
- Or Roughly 50GB of storage for each month of retention desired.
Memory/RAM:
Onovative strongly recommends a minimum of 32GB of available physical RAM be allocated on the Core iQ server. Additionally, RAM should be scaled out to support anticipated communication throughput requirements for the platform. For clients who need to realize the platform’s current maximum throughput, 64GB of physical RAM should be allocated to the Core iQ server.
CPU/Cores:
Onovative strongly recommends a minimum of 2 cores be allocated on the Core iQ Server. At this time a minimum of 4+ cores are required to leverage the platform’s current maximum throughput for communications.
Operating System:
Onovative recommends operating Core iQ on Windows Server 2022. For clients requiring a previous version of Windows Server, Core iQ is currently backwards compatible with Windows Server 2019 and Windows Server 2016.