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Communications

  • Can I make edits to a template after a campaign has queued?
  • How do I change an image or logo in a Core iQ email or postcard?
  • How do I stop/cancel a campaign from sending after it's queued?
  • How to Use the Audience Remarketing Feature
  • What are the different communication statuses in Core iQ?
  • Where can I find a list of the communications that Core iQ removed for a campaign or template?
  • Can I dynamically use product names in a merge field?
  • Can I send account-specific communications?
  • Can I send test communications from Core iQ while in Implementations?
  • Can I update a customer’s individual contact preferences?
  • Can I use custom fonts in my Core iQ communications?
  • Can I use merge fields to mention more than one person in a communication?
  • Does Core iQ duplicate conversions on templates?
  • How do I schedule a follow-up phone call in Core iQ?
  • How do I send a single marketing communication to a customer/member?
  • Is it possible for a Core iQ user to completely Remove a queued item?
  • Questions to ask when assessing why a customer didn't receive a communication
  • What are the logo sizes/dimensions for emails/surveys/print?
  • Why is an image missing from my email/letter/postcard preview?
  • Why is my text color not working?
  • Will deactivating a template keep queued communications from leaving Core iQ?

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